Sacred Harvest Naturopathy Clinic, Yoga & Apothecary

Last updated: 4th July 2026

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1. Introduction

Sacred Harvest Naturopathic Practice & Apothecary ("Sacred Harvest", "we", "us", "our"), located in Taree, NSW, is committed to protecting the privacy of your personal and health information. This Privacy Policy explains how we collect, hold, use, and disclose your information in accordance with the *Privacy Act 1988* Commonwealth (Cth) and the Australian Privacy Principles (APPs).

As a provider of health services, Sacred Harvest is bound by the Privacy Act and the APPs regardless of annual turnover. This applies whether you engage us for a naturopathic consultation, yoga or sound healing session, or purchase products from our apothecary.

By using our website, booking a consultation, or purchasing from us, you consent to the collection and handling of your information as described in this policy.

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2. What Information We Collect

We may collect the following categories of information:

Personal information

• Name, date of birth, address, phone number, email address

• Emergency contact details

• Payment and billing information

Health information (sensitive information under the Privacy Act)

• Medical history, current health concerns, medications and supplements

• Case notes, treatment plans, herbal prescriptions

• Results of any assessments conducted in clinic (e.g. iridology, bioimpedance analysis, naturopathic consultations)

• Information you provide during intake forms, emails, consultations, or follow-up communication

Website and booking information

• Information submitted through our website contact forms or newsletter sign-up

• Booking details entered via our online booking system, SimpleClinic and website

• Technical information such as IP address, browser type, and website usage data (via cookies/analytics)

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3. How We Collect Information

We collect information:

• Directly from you, via intake forms, consultations, phone, email, or our website

• Through our practice management and booking software, SimpleClinic, when you make or manage a booking

• From payment processors when you make a purchase or pay for services

• From other healthcare providers, with your consent, if a referral or shared care arrangement is in place

Wherever practicable, we collect health information directly from you, with your knowledge and consent.

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4. Why We Collect and Use Your Information

We use your information to:

• Provide naturopathic consultations, yoga, sound healing, and related services

• Prepare and manage treatment plans, herbal prescriptions, and clinical notes

• Manage appointment bookings, reminders, and cancellations

• Process payments for consultations and apothecary purchases

• Communicate with you about your care, including follow-up and referral where clinically appropriate

• Send you newsletters or promotional material, where you have opted in (you may unsubscribe at any time)

• Comply with our legal, insurance, and professional association obligations

• Improve our services and website

We will not use or disclose your health information for a secondary purpose (such as marketing) without your consent, except where required or authorised by law.

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5. Disclosure of Information

We may disclose your information to:

• SimpleClinic, our third-party cloud-based practice management and booking platform, which stores appointment and clinical record data on our behalf

• Payment processing providers, to process transactions

• Other treating practitioners, with your consent, where care is shared or a referral is made

• Professional indemnity insurers or regulatory bodies, where required to respond to a complaint or claim

• Government bodies or law enforcement, where required by law

We do not sell your personal or health information to third parties.

Some of our service providers (such as cloud software providers) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with the Australian Privacy Principles.

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6. Storage and Security of Information

• Clinical and booking records are stored electronically within SimpleClinic, which is password-protected and access-controlled

• Physical records (if any) are stored securely on our premises with restricted access

• We take reasonable technical and organisational steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure

• Health records are retained for the period required by law (in NSW, generally a minimum of 7 years from the last consultation, or until age 25 for a patient who was a minor at last consultation) and are securely destroyed or de-identified once no longer required

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7. Your Rights

Under the Privacy Act, you have the right to:

• Know why your information is being collected, how it will be used, and to whom it may be disclosed

• Request access to your personal and health information held by us

• Request correction of information you believe is inaccurate, out of date, or incomplete

• Make a complaint if you believe we have mishandled your information

To request access to or correction of your records, please contact us using the details below. We will respond within a reasonable timeframe, generally within 30 days.

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8. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and understand website usage. You can adjust your browser settings to refuse cookies, though this may affect some website features.

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9. Data Breaches

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

 

10. Complaints

If you have a concern about how we have handled your personal or health information, please contact us first so we can attempt to resolve the matter directly:

Sacred Harvest Naturopathy Clinic, Yoga & Apothecary

34a Eric Street, TAREE NSW 2430

Email: hello@sacredharvest.com.au

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

You may also raise a concern with the NSW Health Care Complaints Commission, which oversees the conduct of unregistered health practitioners, including naturopaths, under the NSW Code of Conduct for Health Care Workers.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised "last updated" date.